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Derbyshire Fire & Rescue Service have an exciting opportunity for a 3rd Line ICT Support Engineer to join their team.
Location: Ripley (DE5 3RS)
Salary: £46,464 - £53,831 PA
Job Type: 2 Year Temporary Contract
Hours: 37 Hours, Monday - Friday
Close Date: 9th of June 2024
About Us:
Derbyshire Fire & Rescue Service (DFRS) provides a wide range of services, often in partnership and collaboration with others, to the people who live, work and visit the county and aim to achieve excellence in all that we do.
3rd Line ICT Support Engineer – The Role:
As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, Windows servers, end-user systems, and station end equipment (mobile devices, pagers, alerters). Your role involves supporting system administrators and troubleshooting issues across the ICT estate.
The normal working week is 37 hours, usually worked Monday to Friday; however, you may occasionally need to work beyond normal office hours, evenings, and weekends as required.
3rd Line ICT Support Engineer – Key Responsibilities:
- Ensure effective day-to-day support for communications, mobilising, and information systems, including installation, configuration, troubleshooting, and maintenance, with a focus on data backup
- Document, plan, install, administer, troubleshoot, and develop IT infrastructure, including network and telephony systems
- Assist with detailed investigations and feasibility studies of equipment and systems, preparing reports and recommendations
- Maintain and test effective contingency plans for system breakdowns, providing technical advice during emergencies
- Ensure ICT services align with ITIL best practice guidelines
- Maintain documentation for installations, configurations, and troubleshooting, following Change Management Procedures
- Act as a technical mentor to support team members, providing relevant training
- Manage user accounts and access permissions for resources like shared data folders, applications, and devices
- Perform other duties as needed to meet service priorities and business continuity requirements
3rd Line ICT Support Engineer – You:
- Excellent ICT Problem solving in a mission critical environment
- A strong understanding of networking technologies, including cisco switches, & Sophos UTMs
- A strong understanding of Microsoft Windows operating system technologies
- A strong understanding of virtualised server and desktop provision
- A strong understanding of cloud-based infrastructure
- An excellent all-round ICT support understanding working as part of a busy team
- Candidate must possess outstanding customer service abilities
3rd Line ICT Support Engineer – Benefits:
At Derbyshire Fire & Rescue Services, we go above and beyond to create an exceptional workplace environment. Join us and enjoy these enticing benefits:
- Flexible working hours
- Family friendly policies
- Annual Leave entitlement of 25 days, increasing to 30 days after 5 years’ service
- Free, secure on-site car parking
- Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
- Employee discount scheme (Boost)
- Employee support networks
- Enhanced Maternity Pay (subject to meeting eligibility criteria)
- Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service
- Ongoing training and development opportunities
- Salary sacrifice AVCs offering highly beneficial tax advantages
- Eligibility to join the Local Government Pension Scheme with generous employer contributions
- Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages
Application Process:
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
To submit your application for this exciting 3rd Line ICT Support Engineer opportunity, please click ‘Apply’ now.
Deadline for applications is Sunday 9th of June 2024. Interviews will be held WC 24th of June 2024
