Публикувано в: Управление на хотели/курорти в Малта | Публикувано: |
Вид работа: Пълен работен ден
Индустрия: Кетъринг и хотелиерство
The Assistant Venue Manager must ensure that the venue operates smoothly, with sufficient stock and staff at all times. The Assistant Venue Manager must thrive in a dynamic, fast-paced environment while maintaining a courteous demeanour with customers. Strong leadership and personnel management skills should be accompanied by a customer service orientation and commitment to company values and image.
Responsibilities:
- Build and maintain positive client and customer relationships
- Counsel and discipline employees when and as necessary
- Conduct briefing meetings with employees
- Complete daily operational tasks in a timely manner
- Conduct monthly stocktakes
- Ensure food and drinks are prepared and served within scheduled time frames
- Ensure that employees are in proper uniform and adhere to the company’s dress code
- Help foster a positive working environment for all workers and check in regularly to ensure employee satisfaction
- Inspect facilities regularly and enforce strict compliance with health and safety standards
- Monitor and develop team member performance including, but not limited to, providing supervision, scheduling, assigning work and conducting training as necessary
- Monitor stock inventory to ensure adequate stock is maintained, and to prevent wastage or abuse by staff
- Plan and take part in promotional events
- Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork
- Resolve customer complaints promptly and according to company guidelines
- Work collaboratively with a range of internal and external stakeholders
Qualifications & Assets
- At least 2 years’ experience working in a similar position
- Ability to integrate and work well in a team environment
- Able to prioritize multiple tasks effectively and flexibility with work schedule to accommodate last minute requests
- Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel
- Good telephone persona with a friendly and helpful demeanour
- Possess an eye for detail and ability to work under pressure
- Strong leadership and organisational skills
- Strong written and verbal communication skills
- Strong problem solving and trouble shooting skills
- Self-motivated with the ability to work in a fast-moving environment
- Working knowledge of various computer software programs (MS Office, restaurant management software, POS system)
- Willingness to work during peak hours, including nights, weekends, and public holidays
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