Service Sales Manager

Have you a background in internal sales / service sales / engineering quotations?

Looking for a role where you can shape the department and make a difference?

Our client is looking for a Service Coordinator to manage the internal sales quotations for service contracts, maintenance and repair operations. This will involve:

Manage and maintain internal quotation information and logs.
* Collate all enquiry information into quotation file including engineer report, mechanical & electrical drawings.
* Liaise with internal spare part team, technical support, field engineer and production to establish required parts and materials.
* Create detailed enquiries to 3rd party suppliers and scrutinise returned quotes to ensure value for money and accuracy.
* Work with product development and engineering department to establish alternatives to obsolete parts.
* Produce detailed costing sheet with itemised parts with quantities.
* Use costing sheet to understand margin and adjust as necessary.
* Generate well structured formal quotations to be sent to customers directly or through appropriate Service Coordinator.
* Collaborate with other departments (controls, technical support, sales) to produce collective quotations.
* Input quotations to department system so all information is available if order is raised and job is created.
* Record and report monthly quoted values along with predicted likelihood of order, gross profit and cost of sales.
* Follow up on customer queries on quotations and more generally.
* Be an advocate for customers, taking ownership of challenges and ensuring progress and, ultimately, resolution.
* Contribute to continuous improvement.

If you have commercial acumen, attention to detail and experience of working in a sales / service environment for engineered products / manufactured products - we would be keen to hear from you.

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