Field Engineer, SC/DV - Remote & M4 Corridor

Field Engineer, SC/DV (146lw) - Remote & M4 Corridor – £40,000 pa + benefits/package

A great opportunity (including Service Leavers!) to work for a rapidly growing SME, military friendly, with a proven reputation for the efficient, successful delivery of secure information technology solutions. Our client is a trusted service delivery partner within the defence industry. Their customers in defence and the public sector require secure collaboration and communication services that give them access to secure networks, resources, and applications. With an agile and innovative approach, they deliver end-to-end managed services to their customers. Their employees are encouraged to initiate and participate in outreach programmes and the local community because they believe everyone makes a difference.

DUE TO THE NATURE OF THIS RECRUITMENT CONSULTANCY, WE ARE ONLY ABLE TO REPRESENT INDIVIDUALS WHO ARE EX MILITARY.

Main Purpose of Job

Our client is seeking a highly motivated and experienced Field Engineer to join their team. The Field Engineer will be responsible for installing, maintaining, and repairing the company’s products and services. The Field Engineer will work closely with clients to ensure their satisfaction and will be responsible for ensuring all work is carried out in accordance with internal and MOD policies.

This role is home based, working within the M4 corridor. Travel to customer sites and Reading head office, plus visits to SC+ operations centre in Stoke-on-Trent

Field Support

Conduct site surveys and pre-installation discoveries prior to the installation of new or upgraded managed services. Support pre-sales technical demonstrations as required. Responsible for technical early life support requirements on all new managed services. Produce all support and pre-installation documentation where appropriate. Join the On-call rota to support P1 incidents out of hours.

Systems Maintenance

Take ownership of assigned escalated incidents, problems and change requests to ensure the company meets its SLA timescales. Timely update of the company’s Service Management ticketing system.

Carry out all maintenance tasks for on-site services as detailed in contracted service management plans. Maintain those Reference Facilities that support Systems Maintenance. Consult with the Service desk and infrastructure team to address in-depth issues. Carry out initial inspections on returned end-user equipment and on new or replacement end-user equipment prior to dispatch.

Implement agreed service changes and ensure all documentation is updated to reflect configuration changes. Asset Management for all managed services.

System Installation:

Configure, test, and install managed ICT services in line with the company’s product set and customer requirements. Assist in the technical day to day relationship with internal customer service teams and 3rd party supplier interfaces. Ensure all appropriate installation documentation is produced

Experience Required

A good understanding of current HMG security classifications.

Experience of managed service environments, with an awareness of ITIL best practice.

Experience of build, test, and implementation of systems, along with 3PrdP line operational support.

Good communication skills with the ability to influence and negotiate both internally and externally.

Must be able to hold SC and DV clearance. Willingness to attain DV clearance if candidate holds SC.

Technical Experience:

Windows 10 /11, Office 365 suite, including Visio, Software/Hardware Infrastructure Patching

End User Hardware - Laptops/Thin Clients, Networking Fundamentals, Mechanical engineering skills- i.e. using drills, building stands for displays, ITSM Ticket Management, Enterprise Hardware Solutions i.e. Rack mounted equipment, Carrying out site surveys and completing site survey reports with accurate write ups and Visio diagrams.

Advantageous Technical Experience

Anti-Virus Solutions

Enterprise Cloud Platforms – Azure/AWS

Mobile Device Management Solutions

VMware Horizon, ESXi & vSphere

Windows Server 2016 to 2022

Active Directory Administration

VOIP hardware

Enterprise Backup Solutions

Windows RDS (Remote Desktop Solution)

Firewall technologies.

Linux OS

Public Key Infrastructure (PKI)

Switch Technologies

Hyperconverged Technologies

If you are interested in applying, please send a copy of your CV with a note outlining why this would be the ideal opportunity for you to Liz Walsh at Ex-Mil Recruitment Ltd