Logistics Support Specialist

Job Description
We are hiring for the future, and Ingram’s Logistics department provides an opportunity for in-depth training and skills development with exposure to a range of professional areas. Our Logistics Specialist supports their team, and their success depends on group collaboration and cross-departmental communication.
Ingram Barge Company, the leading carrier on America’s inland waterways, is seeking a Logistics Support Specialist in our Nashville, TN office. Our ideal candidate is a highly motivated individual who has superior organizational, interpersonal, and problem-solving skills. At the core of the company’s operations, this position will positively impact the financial position of the company by performing revenue generating activities and applying general accounting principles.
What you’ll be doing:
Maintaining a high level of knowledge and expertise to efficiently handle complex billing, logistics, and system discrepancies while problem solving with internal and external customers (Accounting, Credit, Sales, Logistics, etc.)
Communicating directly with internal and external customers regularly to problem solve using principles of (Accounting, Credit, Sales, and Logistics) to ensure billing discrepancies are accurately and thoroughly investigated before issuing corrections
Updating demurrage billing spreadsheets for all customers monthly or quarterly, including running reports, manually calculating totals and balances from reports, communicating with internal and external customers, and working with accounting to ensure demurrage billing is accurate
Preparing month-end demurrage accrual report for accounting, also keeping track of exceptions and forward billings and credits
Managing Grain, Outside Towing, Towline, and Customer Service Support mailboxes in addition to one’s own inbox to ensure external and internal questions and requests are answered in a timely manner within an hour or less
Creating daily grain Bill of Ladings per customer requests
Updating boat logs to ensure accurate barge data by 10:30 each morning. Working with Dispatch and Boat Captains to investigate and problem-solve, and fix logs in UTM or Prometheus whenever possible. Reporting discrepancies to appropriate area, and making frequent requests to Boat Captains and IT
Manually creating boat logs as necessary for boats with limited communications abilities
Entering detailed data into internal systems such as escalations, barge unloads, barge loadings, reconsignments, tramp towing, transloads, and billing and weight information
Utilizing information from updated contracts in OnBase to create new job numbers for accurate billings purposes
Keep track of changing charters for Ingram vessels and barges while also updating responsible parties on vessel charters in CFS CounterPoint for billing purposes
Gathering critical information from all new contracts and addenda from Contract Specialists and Sales, and entering into the CMS application for Job creation and accurate billing automation
Managing, troubleshooting, and creating customer Towline accounts
Reporting systematic problems to IS department; performing testing for new systems or enhancements and providing user feedback to the department
Providing phone coverage for the Customer Service Support Group, and forwarding phones appropriately when not on duty
Supporting department activities with regular and prompt attendance.