Customer Service Team Leader

Fantastic opportunity to join a well-established technology business in Coventry as a Customer Service Team Leader! You must have 2+ years customer service team leader/manager experience, in a busy B2C environment and a track record of leading people and will be known for engaging, motivating and leading by example.

Up to £31,000 per annum
Monday to Friday 9am - 5.30pm (Hybrid working minimum 3 days in the office)
Parking on site
25 days annual leave, plus a day off for your birthday
Worldwide Travel Insurance
Group Income Protection Insurance

Main Duties;

Responsible for leading the Customer Support Team
Engage and inspire those you lead to achieve their goals & key company KPI`s
Be an influential coach, mentor and help drive the development of those around you
Understand people and can effectively manage expectations
Provide help and advice to customers using our products
Be committed to delivering exceptional customer service by putting the customer at the heart of everything you do
Keep accurate records of discussions or correspondence with customers & staff
Creating and implementing reports and providing KPI`s analysing the customer service levels and identify trends to report back to
Ensuring that all staff always stay at the correct level of training and be a part of the training process
Challenge the status quo to do things better, continuously assess processes and potential improvements
Able to implement efficiency projects within customer support and support the rest of the business with larger cross-departmental projects
Collaborate with other areas of the business to assist in ensuring our customers receive the best customer experience possible
Person Specification;

Leadership experience with a confident attitude
Process improvement, coaching and developing people
Effective and confident in communicating and building relationships at all levels - internal and external stakeholders
Great problem-solving skills
Possess high attention to detail
Educational qualifications to support the ability to analyse data
Computer literate (MS office applications specifically; high standard of Excel skills and ERP system experiences ideally SAP)
If interested in this role and you have relevant experience, please click APPLY NOW a member of the team will be in touch if successful