Service Lane Manager

Job Description
As a Service Lane Manager you will be responsible for assisting with training, motivating, counseling and monitoring the performance of the service department staff. In addition, you will be responsible for writing up repair orders, maintaining at or an above average CSI score and follow-up with guest issues or concerns to ensure customer satisfaction.
Job Title: Service Lane Manager
Schedule: Full Time (Monday-Saturday; 2 days off) 
Pay: $100,000++  (Commission Role - GP on ROs, CSI & Total Shop GP)
Company Benefits
Competitive PTO Policy - Earn 2 weeks within your first year of employment! 
Multiple Low-Cost Medical Insurance Options!! As low as $43/week + FREE TelaHealth! 
Low-Cost Dental, Vision & Life Insurance Options 
Short Term & Long Term Disability
Fully PAID Training
401K
Automotive Service & Sales Discounts 
Outlined Career Path and Opportunities for Advancement! 
Job Responsibilities
Interact with customers to assess vehicle issues and gather necessary information for repair orders
Write accurate repair orders, detailing customer concerns, vehicle symptoms, diagnostic findings, recommended repairs, parts needed, and labor estimates
Coordinate service drive activities by monitoring work progress, and ensuring timely completion of repairs
Communicate with customers throughout the repair process to provide updates on service progress, estimated completion times, and any additional service recommendations
Assist in hiring and training of new employees within the service department, including service advisors, technicians, and porters