Director - Global IT Change Management

Job Description
The Director of Global IT Change Management will hold functional ownership over the entire IT Change Management process, strategic process roadmap for enabling Continued Improvements and governance of IT changes throughout their lifecycle. The position will have Change Management Process ownership for enabling the needed workflow in the service management change tool, Service Now, and the functional oversight of the Global Enterprise Change Advisory Boards. The position will manage and lead the Global Change Management team to ensure all daily Change Management business-as-usual activities. A significant aspect of this role includes high involvement with various Global Regulators as part of external examinations.
 
Essential Functions:
Provide strategic leadership and management to the Global Change Management team.
Oversee the IT Change Management process, which includes but is not limited to, change reviews, and approvals.
Global Owner of the Enterprise Change Advisory Boards, fostering an environment of collaborative Risk based decision-making of Changes presented to CAB.
Ensure the Change Management process aligns with audit, compliance, and risk activities.
Strategically set the technical requirements for the effective and efficient workflow of the Change Management process lifecycle in the Service Management Change Tool (Service Now).
Oversee daily Change Management activities, ensuring they align with strategic objectives.
Project Management, Manage Change Management Global team resources and timelines for change projects to ensure they are implemented effectively and on schedule.
Maintain and enhance a robust governance framework for managing IT changes.
Collaborate with other IT and business leaders to promote the effective use of the Change Management process.
Provide regular reports on the status of IT changes to stakeholders at all levels of the business.
Responsible for scripting and automation tasks as they pertain to periodic metrics gathering for reports.
Continual Improvement, regularly review the Change Management process to identify areas for improvement and optimize efficiency.
Proactively identify and manage risks associated with IT changes.
Maintain a high level of involvement with various Global Regulators as part of external examinations, ensuring compliance with all regulatory requirements. This also includes, but is not limited to, SOX, PCI, SSAE21.
 
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.