End Point Assessment Administrator

Are you an experienced Administrator who is an excellent communicator with a great eye for detail? If so, I have a fantastic opportunity for my Bradford-based client.
The End Point Assessment (EPA) Admin Support is an important role within the apprenticeship team. In this customer facing role you will support all coordination and administration of EPA individual and group assessment bookings, working with the wider EPA team to monitor data, schedule assessments with the Assessor team, reporting results and claiming assessment outcomes in line with service level agreements.
Responsibilities
" Act as the nominated customer point of contact, providing support and information as required across the EPA journey.
" Work with customers and colleagues to identify, agree and plan End Point Assessment schedules.
" Be the first point of contact for all communications with Training Providers, Apprentices and Employers in relation to scheduling assessment events; assessment outcomes and issuing of results.
" Undertake all required checks and monitor that any pre-requisites are met ahead of entry to end-point assessment.
" Plan the delivery of all assessments and allocation to the bank of Assessors and Lead Assessors within the agreed SLAs.
" Responsible for administering the EPAO internal system to plan and record all assessment activity.
" Obtain feedback from Training Providers, Apprentices and Employers and provide this to EPA Manager for standardisation events.
" Maintain excellent knowledge of the apprenticeship standards and the assessment plans as well as relevant sector knowledge.
" Respond to customer feedback as part of our commitment to an excellent customer experience.
" Identify and escalate any risk in our operational delivery.
" Perform any other reasonable duties required by the businesses and management.
" Meet all service levels, KPIs and other measures of success as agreed with management.
Skills, Knowledge and Behaviour
Essential
" Outstanding communication skills, both written and verbal.
" Excellent customer service skills
" Strong IT literacy skills
" Exceptional levels of accuracy
" Strong planning, prioritising and organisational skills
Desirable
An understanding of, and knowledge of the apprenticeship and vocational qualification market or experience of working with external bodies such as external quality assurance bodies.
Benefits
" Hybrid working
" Free parking onsite when in the office
" 25 days holiday plus stats
" Career progression opportunities
Working hours are 9am to 5pm Monday to Friday with 45 minutes lunch