Enterprise Account Manager

Job Description
We are looking for an Enterprise Account Manager who will be supporting our clients who are growing their business by driving strong customer success onboarding via a robust learning management program or by expanding their courses and training programs through a world-class learning capsule by maximizing the value of their investment in the Thought Industries platform. The Enterprise Account Managers provide a valued voice, where ideas and creative approaches are welcomed. 
The Enterprise Account Manager position is a customer-centric role within our Sales organization, responsible for managing client relationships and contributing to revenue growth. The Enterprise Account Manager must build and maintain a strong relationship with the client, as they will be the lead point of contact for all client matters, anticipate the client’s needs, work within Thought Industries to ensure deadlines for clients are met, and help the client succeed. The Enterprise Account Manager is also responsible for identifying expansion business from existing clients through upsells, renewals, and new divisions within the assigned client-base. This position plays a crucial role in maintaining and expanding our client-base while delivering exceptional customer experiences, ultimately contributing to the overall success of our Sales organization.
What you'll do:
 
Develop and maintain executive and departmental relationships with assigned clients
Establish and implement short- and long-range goals and objectives for each account.
Drive retention and adoption among our customers by understanding their business needs and helping them succeed
Maximize up-selling or cross-selling opportunities
Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
Negotiate contracts with client and establish timeline of performance
Identify opportunities for customers to act as Thought Industries advocates (e.g. testimonials, case studies, reference checks)
Expand relationships and bring in new clients
Manage communications between clients and internal teams
Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
Meet all client needs and deliverables according to proposed timelines