Customer Service Administrator

Job Title: Customer Service Administrator 
Location: Glasgow, G2 6TS
Salary: £22,010.56
Contract Type: Permanent
Hours: Full time 37 hours, Monday to Friday

Role Summary

You'll be working within our Occupational Health administration team, providing systems and other support services, helping us deliver and maintain the highest standards of administration and customer service to our clients.

Main Duties and Responsibilities

Dealing with inbound and outbound calls

Processing client inbox & queries

Reviewing complex clinical diaries to book clinical appointments in accordance with contract KPI's

Prepare & send reports following GDPR guidelines.

Reviewing and updating internal Cohort management system

Processing incoming mail and updating the systems accurately

Scanning, filing and photocopying

Processing invoices

Working closely with clinical and administrative colleagues

Ad hoc duties as required

Experience, skills and knowledge required for the role

Previous Administration experience

Able to take the initiative and prioritise workload

Excellent communication and problem-solving skills

Attention to detail

IT literacy: Able to confidently use MS Word, Excel and Outlook

What Can We Offer You?

Competitive salary

25 days annual leave, plus bank holidays

Buy and sell holiday scheme

Pension scheme

Health Cash Plan

Career progression opportunities

Employee Assistance Programme

Cycle to work scheme

Eye care test vouchers

Flu vaccination scheme

Employee discount scheme

Life assurance

Annual Share Save Scheme

Professional registrations fees paid

Clinical Training Academy

About Us

The new Optima Health is the UK market leader in the provision of Occupational Health and Wellbeing services. Formed by the combination of three leading businesses (Optima Health, TP Health and Healthwork), the new Optima Health is more than the consolidation of the individual legacy businesses, our combined and complementary capability means we can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. Our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people.

Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks, with touchpoints all the way through and support from your Line Manager. One of our core values is One Team and growing and developing together is our key commitment. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey.

Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation