Complaints Handler

Complaints Handler
Kilmarnock
Starting ASAP
Fantastic Benefits and Hybrid working!
Pertemps are currently working with a fantastic company, who are looking for Customer Support Agents to join their busy teams.
We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company. You must be confident navigating various systems, and confident speaking on the phone. If you stay in Ayrshire and are looking to build a career with a local company then this is the position for you!

£23,500 + Strong Benefits Package
Shift Patterns
Permanent PositionKey Duties and Responsibilities

Manage a pipeline of both inbound and outbound calls to resolve customer queries.
Create strong and trustworthy relationships with customers.
Navigate and update relevant systems with customer information.
Work to achieve set KPIs, ensuring these are met on a weekly basis.
Ensure adherence to company policies and procedures.Skills and Experience

Driven and Confident individual, willing to learn new skills.
Strong Customer Service experience.
Experience working to meet set KPIs.
Available for Monday-Friday and occasional Saturday Shifts.
Strong Computer Skills
You must be able to pass a credit check to be successful in this position.
For more information on these positions, please apply to the link and one of our Team will be in touch