Customer Care Administrator

Contract Scotland currently have a great opportunity for a Customer Care Administrator to join a private housing developer based in Stirling, on a permanent basis. Our client pride themselves on offering outstanding service, alongside exceptional design and quality to their customers. The purpose of the role is to provide the highest standard of customer service.
We are looking for resilient candidates, who thrive on problem solving and achieving high levels of customer satisfaction.

The successful candidate will take ownership of the role and the brand and you will be expected to liaise with internal and external stakeholders, manage customer queries and set expectations, procedure management and delegation of any defects, liaise with customers and contractors to ensure works is carried out according to process, handle escalations as and where required, ensuring all industry standards are met (NHBC Regulations), ad-hoc site visits and creating letters, emails, reports and spreadsheets 

What do you need to apply?

Ideally, you will come with a basic understanding of construction/housing processes, however, this is not essential
Successful candidates will be strong-willed, you must be able to drive things forward, make decisions on the spot and adequately assess the needs of the Customer
Experience within a similar role
If you feel you have the skillset for this position, then apply via the advert. Equally, you can call us on (phone number removed).

Legal Information:

We act as an employment agency for permanent work and as an employment business for temporary work.

For roles in the UK, applicants must be eligible to live and work in the UK.

We value diversity and promote equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all areas of society and can discuss any reasonable adjustments to support your application