Veröffentlicht in: Kundenservice/Call Center in Nordholland | Verfasst am: |
Firma: Undutchables
Job-Typ: Andere
- Provide outstanding customer service in both German and English through various communication channels such as email, phone, and live chat.
- Address customer inquiries regarding software product licensing, pricing, payments, and order statuses, either independently or by supporting Accounts Managers.
- Generate quotations for new software licenses and renewals to ensure customer satisfaction and competitive pricing.
- Pursue business opportunities with new and existing customers based on assigned quotations, contributing to the achievement of monthly and quarterly targets.
- Collaborate closely with Account Managers, Technical Support, Finance, and external stakeholders to ensure prompt resolution of customer requests and enhance overall customer satisfaction.
- Accurately process and fulfill customer orders via email.
- Maintain and update customer and order databases to ensure accuracy and efficiency.
- Analyze and report on customer feedback to identify areas for improvement.
- Undertake any additional tasks or responsibilities as required.
- Excellent written and verbal communication skills in both German and English.
- A strong drive to learn and succeed in a sales-oriented environment that is constantly evolving.
- Outstanding organizational abilities, with the capacity to manage multiple tasks simultaneously while paying close attention to detail.
- Goal-oriented mindset and the ability to collaborate effectively with a dynamic team to meet monthly and quarterly targets.
- Demonstrated capability to perform well under pressure in a fast-paced environment to meet deadlines.
- Proficiency in handling numerical data to understand various discount structures, currencies, and quote proposals.
- A minimum of 2 years of experience in customer service or a similar inside sales role, preferably within the IT industry.
- Education: A bachelor's degree
- Fluency in an additional language, aside from English and German, would be advantageous.
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