Operations Control Representative

About Vorto
Vorto is on a mission to increase sustainability and create more jobs by making supply chains more efficient across the entire value chain. Through powerful AI technology, Vorto's autonomous supply chain platform seeks to reduce carbon emissions caused by supply chain transportation, improve the lives of approximately 3.5 million truck drivers and create more jobs across all players in B2B transactions. We operate in a very fast-paced and nimble environment that is highly focused on a team-first, accomplishment-oriented culture that is passionate about the organization's success. Our products have been developed by a world-class engineering team that simplifies complex business problems to a degree where adoption is effortless. We encourage you to visit our and read to learn more about our culture.
About the Role
Are you passionate about leading operational excellence in an entrepreneurial and dynamic work environment? Are you yearning for an opportunity to utilize your creativity to grow a scaling process? We are looking for an Operations Control Representative to join us on our journey to facilitate a digital revolution in the B2B supply chain.
The Operations Control Representative performs best in class inbound customer support with an emphasis on technical application assistance and operations assistance for truck drivers and carriers.
Essential Duties and Responsibilities:
Demonstrates functional skills to troubleshoot and resolve technical problems and other general account inquiries over the phone/live chat room in a single customer interaction to maximize the customer experience
Corrects discrepancies on customers' accounts, and researches and resolves billing questions (invoices, bonuses, vouches, cheque requests) where necessary.
Follows established escalation procedures to expedite prompt resolution.
Identifies opportunities for support automation and process improvement.
Cultivates a positive customer experience with every interaction to build and maintain user relationships.
Supports other lines of business as volumes dictate.
Other duties and special projects as assigned
Requirements
Ability to articulate relevant information and directions in an organized and concise manner
Ability to work 12 hours shifts, 7 days a week, rotating day and evening shifts with a week off in between
Understanding of service-focused operations teams that support a group of customers whose operations are 24/7/365
Proficiency in Microsoft Office (outlook, excel, word)
Demonstrate a strong sense of urgency in all projects and an ability to prioritize and re-prioritize as necessary.
Ability to multi-task projects and required tasks in an organized fashion
Ability to work in a team environment as well as self-motivated in individual projects
Ability to communicate both verbally and written to all levels of the organization
Educational/Experience Requirements:
Bachelor’s Degree preferred
1-3 years supply chain/logistics or related experience and/or training
Compensation: $21-24 per hour ($57,500-$75,000 annualized, with overtime pay)
Benefits
At Vorto we are committed to developing our employees and providing them exciting opportunities to grow and prosper in their careers.
We offer a competitive benefits package as well as numerous additional perks, including:
Competitive compensation package
Paid Time Off and Holidays
Health, Dental and Vision Insurance
401(k) retirement plan with company match
Flex and Health Savings Plans
Company-paid life and short-term disability insurance
Company-paid parking or RTD pass
Voluntary income protection benefits including Life, AD&D, Critical Illness, Hospital Indemnity, and Accident Protection Insurance
Tuition Assistance
Employee Assistance Program (EAP)
Free or discounted legal program
Product & Services Discount Program
Modern office space in downtown Denver with daily coffee, tea, drinks & snacks
We supply the industry's best hardware and productivity software.
Vorto is an Equal Opportunity Employer.
The Operations Control Representative position will be posted until a qualified candidate is hired.
Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.