Senior Manager, Learning Strategy

Job Description
As the Senior Manager, Learning Strategy you will be a key member of the Strategic Product and Platform Operations team for Learning and Development, supporting the President and Chief Operating Officer in driving operational and educational excellence. This dynamic position offers the opportunity to gain a strategic understanding of ServiceNow’s business across its full product suite and exposure to a broad set of leaders across ServiceNow.
You will apply your instructional design expertise to strategize, design, develop, and deliver compelling and innovative learning modules and experiences that drive business impact and performance, and motivate your team to do the same to serve internal in-role customers. You and your team will collaborate and build strong working relationships with senior leadership and key stakeholders in partnership with Learning Business Partners to ensure end-to-end alignment from concept to delivery, including maintaining scope and budget, and  meeting delivery timelines and commitments.
What You Get to Do in This Role:
Shape the long-term strategy/roadmap for in-role program development.
Lead a team responsible for design and development of innovative, effective, and highly scalable, global learning solutions for employees across ServiceNow, using current learning technologies and instructional design methodologies to meet business objectives.
Create immersive, engaging, and effective learning experiences through various formats (on-demand learning, virtual instructor led and in-person), including graphics, audio, and video support, and motivate your team to do the same in partnership with the instructional design and media development team.
Work with the team to create and estimate designs within budgeted hours/dollars that meet stakeholder delivery timelines and commitments, while managing resource capacity.
Partner with senior leadership and domain experts across ServiceNow to understand the learning needs and build effective solutions that drive impact.
Assess team members capabilities, skills, and performance. Coach employees toward development that matches their growth goals or performance gaps.
Stay informed on industry advancements, anticipate how changes in the organization or industry may impact the team and programs, and identify innovative approaches to take our products and experiences to the next level.
Evaluate learning program efficacy.
Engage with vendors as needed to scale and augment team capacity.