Sales Administrator / Customer Service Advisor

My client, an established and privately owned manufacturing business based in Blackpool have developed a reputation for delivering high quality products and high levels of customer service and satisfaction to their markets. Due to continued growth, they are currently looking to recruit a Sales Administrator / Customer Service Advisor.

Key responsibilities and Duties will include:

Effectively and professionally communicate with Customers and Suppliers on a daily basis
Processing incoming requests / orders via e-mail or phone accurately and in a timely manner
Answer and deal with customer queries
Responding to customer orders and e-mails
Follow up job status and report any problems or delays
Update customer contract details
Manage and process invoices for payment
Liaising with various departments (Sales, Accounts, Repair etc) within the organisation as appropriate
Importing sales enquiries onto prospect or customer profiles
Processing customer purchase orders, issuing order acknowledgements
Process sales orders promptly and accurately, ensuring all documentation is completed efficiently.

Experience and Skills Required:

Previous experience within either a Sales Administration or Customer Service orientated role is highly beneficial
Previous experience within a fast-paced customer focused engineering or manufacturing environment would be highly beneficial
High attention to detail with the ability to manage workload and Prioritise tasks
Ability to build customer relationships and maintain a high levels of customer service
Strong IT and MS Excel skills