Senior Field Service Engineer

Heels & Brogues Recruitment are working with one of our top clients to expand their Coffee Senior Field Service Engineer team.

Job Title: Senior Field Service Engineer

Salary: £36,000 (OTE £60,000) plus an annual bonus of 5%

Location: Glasgow/ Edinburgh

Benefits for the Field Service Engineer:

* Private Medical Insurance (Taxable Benefit)

* Company van. Available for private use (Taxable Benefit)

* Full uniform/PPE

* Laptop, Mobile phone, Company Credit Card and Fuel card

* 25 days annual leave plus bank holidays

* Weekly overtime rate is £22.50 per hour after 47.5 hours

* Weekend overtime rate is £22.50 per hr

* Bank holiday overtime rate is £30 per hr plus an additional £50 standby

* 40 hours standard working week plus 2.5 hours per week unpaid lunch break. Plus 5 hours travelling time paid at £10 per hour

* Non-Contributory company pension scheme (company pays 10%)

* Death in Service. 4 times annual salary to nominated persons

* Full training supplied although must have previous experience in electrical and engineering from previous employment.

As a Coffee Senior Field Service Engineer, you will receive full training before joining the 1-4 weekend rota, allowing you to become an integral part of our team.

They are seeking a positive and enthusiastic Coffee Senior Field Service Engineer to join their team; however, experience in another electro-mechanical field service role would be considered.

Main duties and responsibilities for a Senior Field Service Engineer:

* To drive, develop and support a team of engineers

* Provide expert advice and mentoring to team of engineers within the field to develop engineer’s technical competencies through on-site visits and 1 to 1’s giving constructive feedback accordingly

* To ensure that the area engineer KPI’s are on track with plans being put in place to address shortfalls in conjunction with the Service Team Manager

* To attend break down calls/escalated calls either with or without local engineer in attendance on escalated calls

* To install, commission and set up the companies Commercial Coffee equipment

* To ensure the area engineer’s van inventories are updated with relevant spare parts for the local machine estate with parts being booked in and out correctly

* Audit engineer spares, on site practices, vans, tools, PPE, machine software versions, technical updates

* Ensure engineers full understanding and compliance with all the company policies, procedures and processes

* Liaise with the Scheduling team daily for efficient route planning of allocated engineers

* Carry out annual stock takes with allocated engineers

* Liaise with the Technical Team for upgrades and enhancements on equipment in the field

* Bi-annual team meetings run in collaboration with the Team Service Manager

* To manage and supply timely paperwork, including full completion of service reports

Requirements for Senior Field Service Engineer:

* Proven track record in driving and developing a team of engineers

* Strong electro-mechanical knowledge

* Professional in nature, strong communication, interpersonal skills and ability to collaborate effectively with team, colleagues and customers to represent the business in a positive manner

* Flexibility is a requirement for this field-based role

* Good organisational and problem-solving skills

Schedule: Monday to Friday (1 in 4 Weekend)

Come and join the team and be a valued member, by joining a forward thinking company that is in the coffee industry who can secure your future with its extensive range of contracts and UK presence