Δημοσιεύτηκε σε: Εφαρμοσμένη Μηχανική σε Νοτιοδυτική Αγγλία | Δημοσιεύτηκε: |
Product Support Technician
Our consumer electronics products manufacturing client is seeking a Product Support Technician. The ideal candidate will have a background in IT support, excellent communication skills, and a passion for assisting customers. The role involves providing technical assistance to customers, resolving issues promptly, and ensuring a positive customer experience.
Key Responsibilities:
* Provide technical support to customers via various channels, including face-to-face interactions, phone calls, and online communication platforms.
* Troubleshoot hardware and software issues, diagnose problems, and implement effective solutions.
* Guide customers through the resolution process, ensuring clear communication and understanding.
* Collaborate with other team members to escalate complex issues and ensure timely resolution.
* Maintain a high level of professionalism and customer service at all times.
Requirements:
* Proven experience in technical support
* Experience working in the engineering industry
* Strong technical aptitude with good knowledge of Windows operating systems.
* Excellent communication skills, both verbal and written.
* Ability to interact confidently and effectively with customers of all technical levels.
* Demonstrated patience, empathy, and professionalism when dealing with customers.
* Ability to troubleshoot and resolve technical issues independently.
* Experience in documenting technical processes and procedures
