Medior Customer Care Representative German

Do you flourish in a dynamic and self-organized environment? Do you value independence in a role? And have you grown up speaking German? This is a great opportunity for you!
As a Customer Care Re Do you flourish in a dynamic and self-organized environment? Do you value independence in a role? And have you grown up speaking German? This is a great opportunity for you!
As a Customer Care Representative:

• You will be the first point of contact for customers through email, phone, WhatsApp and online chat
• You work in close collaboration with the account manager of your product group, generate quotes and follow through on proposals
• Adapt to customer needs, including problem solving in order to ensure customer satisfaction
• You will advise them on their product choice, but also assist them with complaints or delivery questions. There is also a sales aspect in this role, where you'll help to follow up on hot-leads and turn them into an order!
• you will also identify and solve structural issues or raise them internally in order to improve existing processes

Qualifications:

• Completed secondary education.
• Exceptional communication skills and empathy.
• Positive attitude and a team player mentality.
• Creative problem-solving skills and adaptability.
• Strong customer-centric mindset.
• Enjoyment in engaging with customers via phone and email.
• Already a couple of years (1+) recent customer service experience.
• Proficiency in both German and English languages.
• Excellent verbal and written communication skills.

Be aware, this job is located in Moers, Germany!