Posted in: Customer Service/Call Centre in North West England | Posted: |
Position: Customer Service Planner
Location: Birkenhead
Hours: Monday - Friday 9am-5pm 37.5 Hours per week
Salary: £11.44 Per hour (Weekly Pay)
Contract: Temporary Role Starting ASAP
We require 4 x Custormier Service Planners to join a well established team. This is a full-time role and is based in Birkenhead offering the right candidate a temporary to permanent opportunity.
About the role:
Contacting from a large database of customers to make appointments including explanation of the service being offered. Clustering appointments in order of postcode.
Receiving customer calls to request audit and answering any queries and concerns
Scheduling appointments using booking system based on availability and areas
Liaison with engineers/technicians re booked or scheduled appointments and noting any customer requirements etc
Basic Administration duties including sending email/letter confirmation to customers following booking of appointments
Skills and Requirements:
Telephone call handling essential
Basic office administration
MS Office Word, Excel, Outlook essential
Excellent communication skills and capable of explaining technical service over the phone to all types of people
Working on own initiative
You will have an outgoing personality and excellent rapport building skills due to being phone-based role. You will have gained excellent customer service skills. So if you are seeking a new challenge we would love to hear from you.
To apply please register at and call Emma on (phone number removed)