Vehicle Technician Level 1

Paint Technician – Paint correction , detailer

Paint Technician Supervisor, Workshop Controller – in their absence Bodyshop Manager, Assistant Bodyshop Manager

PrepTechnician,paint correction, detailing, workshop floor.

MET, Panel Beaters, Apprentices, Parts Advisor, Insurance engineers, Bodyshop estimator and office staff

Achievements:

Ø To ensure the highest standard of repairs are carried out to the manufacturers specification, specifically relating to the paint process

Customer focus:

Ø To ensure all work is completed to the customers satisfaction and strive to exceed their expectations

This job holder can be measured by:

Ø Customer satisfaction scores

Ø Individual hours against time taken

Ø Right first time (rectification amounts)

Ø Quality of repair inspection

must be able to:

Ø Receive vehicle, job card & Quality Control (QC) forms from panel shop and check quality of repairs, taking remedial action if necessary

Ø Ensure that QC form has been completed by Technician who previously worked on vehicle and Senior Technician has countersigned when applicable

Ø Ensure that all parts have been stripped from vehicle and that it is in an appropriate condition to receive paint treatment

Ø Document any other vehicle problems noted during repairs and seek guidance from workshop controller/bodyshop estimator if necessary

Ø When additional parts are required, a supplementary form should be filled out and placed in the appropriate tray or given to the workshop controller/bodyshop estimator in order to gain authorisation and order.

Ø Ensure that vehicle internal car care kit fitted (seat covers, steering wheel cover and floor mat) to prevent dust transfer

Ø De-grease the area to be treated

Ø Sand down the relevant areas and adjoining areas for blending purposes

Ø Mask out area to be treated

Ø Etch and prime area to be treated

Ø Bake the vehicle in the oven, setting temperature according to the vehicle requirements.

Ø Carefully remove the vehicle from the oven once it is cooled

Ø De-mask vehicle

Ø Flat the primer to prepare the surface to receive top coat of paint

Ø Degrease the area to be painted

Ø Carefully position the vehicle in the oven or a controlled area and mask the vehicle in preparation for application for top coat

Ø Select match and mix colour chips to match vehicle

Ø Wear appropriate protective clothing, apply one or more top coats to vehicle as required

Ø Carefully remove the vehicle from the oven once it is cooled and de-mask

Ø Check final finish and colour match

Ø Carry out final checks on the vehicle after repair in line with quality control checklist attached to job card. Tick appropriate sections and sign off

Ø Review another Technicians work and sign the quality of work in order for the car to move to the next stage

Ø Ensure final check sheet and job card leave the department with the vehicle

Ø All adhesives, primers, paints and bonding agents should be stored with the use by date and opened date clearly marked with a permanent marker

Ø Participate fully in measurement and feedback processes, to complete and return personnel documentation on time and to embrace personal training and development opportunities

Ø Work to support other team members in achievement of their objectives when asked to do so or required by their manager.

This job holder must have knowledge of:

Ø Automotive systems (e.g. basic vehicle layout, function and location of parts)

Ø Basic knowledge of parts requirements to complete job and the ability to communicate parts requirements via repair orders

Ø Approved and established procedures for replacing components

Ø The quality control and inspection requirements of the Bodyshop department

Ø Manufacturers products and recent improvements through Paint Manufacturers, escribe, technical bulletins, training courses and technical magazines etc

Ø In-depth knowledge of manufacturer paint repair processes, paint products, features, use, limitations etc.

Ø The tools to be used for appropriate operations, together with maintenance procedures and practices

Ø Protective clothing/footwear/masks to be worn for specific operations

Ø Safety procedures for all bodyshop equipment

Ø The use of computer systems for paint mixing

Ø Manufacturers standards and objectives, retail facility and individuals objectives, both cultural and financial

Ø The company organisational structure

And be able to:

Ø Demonstrate a professional and enthusiastic attitude

Ø Remain positive in stressful situations and work both independently and as a team

Ø Record basic information

Ø Distinguish minor colour discrepancies and differences

Ø Identify and resolve ay paint defects in the paint

Ø Maintain high levels of house keeping, mindful of cross contamination.

Ø Ensure that all health and safety /COSHH legislation and internal procedures are followed and environmental best practice is observed

Ø Ensure the maintenance and security of tools, equipment and other materials

Ø Help and teach technicians they are in charge of

Ø Establishing and maintaining relationships

Ø Customer orientated

Ø Team working

Ø Problem solving & decision making

Ø Continuous improvement

Ø Results focused

Ø Integrity

Ø Flexible

Ø Planning and organising / team member

Ø Communication

Ø Numerate

Ø Computer literate

Ø Be professional at all times

The Harwoods Way

Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:

We Treasure our people and our customers

We challenge ourselves to grow & improve

We grab responsibility

We run in the same direction as one team

We inject energy and fun into our work

We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:

Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN

We operate across 6 counties in the South East of England, namely:

Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire

With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:

recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition

After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities