Posted in: Hotel/Resort Management in London | Posted: |
Boutique Business Centre Manager - Luxurious Offices - Central London - £40k-£50k + Generous Bonus Scheme & Benefits
We are on the hunt for a highly organised, service-driven individual with exceptional standards of customer service, positive leadership skills and an exceptional eye for detail, to join our client, a world class corporate hospitality provider based in Central London, as a Business Centre Manager.
The proactive and professional Business Centre Manager will ensure that the company’s award-winning service is delivered to their clients, through excellent management of the building and ensuring your team goes above and beyond at all times.
We’re looking for talented individuals who have operational experience in client facing roles; individuals who can help drive the business forward, who have inspirational management / leadership skills and who thrive in challenging, multi-faceted roles where service standards can never slip.
The organisation: The successful candidate will join a vivacious organisation, with sites around Central London. Our client recognises and rewards their employees; they identify and admire ambition and are committed to providing opportunities for professional development and career growth. For the right candidate, this role has genuine long-term career opportunities.
Key responsibilities as the Business Centre Manager will include:
* Client services management - ensuring exceptional standards of service are delivered at all times and that the high standards of the centre are continually maintained
* Undertaking extensive client communication and interaction, ensuring client onboarding and off-boarding processes are seamless
* Managing, leading and inspiring your team
* Proactive problem solving - resolving issues with speed, empathy, professionalism and decisiveness
* Ensuring operational efficiency - undertaking regular building checks to ensure the centre is as it should be at all times
* Maintaining the safety of the building, ensuring the FM is covered and continually updated and that Health and Safety regulations are adhered to and records maintained
* Conducting team meetings and appraisal meetings
* Billing and invoice management for all clients
* Undertaking sales viewings together with the sales team
* Attending regular operational meetings and reporting to Ops Director on site performance and operational matters
* And more!
What we’re looking for:
* Previous experience in similar operational roles in service-led operations / business centre management / Front of House Manager / Building Supervisor role in a client facing environment
* Ability to build strong relationships at all levels of the business acting as an intermediary between departments when needed
* Exceptional standards of customer service
* Demonstrable leadership experience
* Highly organised nature
* Strong communication skills with the ability to liaise at all levels in a tactful and diplomatic way
* Proficient in H&S and Facilities Management
* Proactive problem solving skills and excellent attention to detail and accuracy
* Professional and motivated with corporate presentation and pride in own appearance
* Ability to deal with any building issues or emergencies, if they arise
Interested in this great Business Centre Manager role?
If this sounds like the role for you and you have the skills and experience we’re looking for, then do not hesitate! Please submit your CV ASAP, quoting ‘CP - Luxury Business Centre Manager - London