Posted in: Social Services/Mental Health in London | Posted: |
Modern Slavery Response Finance & Operations Coordinator
Responsible to: Service Manager
Location: London
Salary: £12.03 per hour
Contract: Monday to Friday 9am-5:18 pm
Finance Monitoring
* Monitoring and reviewing month end expenses for staff (circa 150) and service users (circa 1800)
* Manual adjustments for any finance amendments out of month
* Facilitating weekly subsistence onto pre-payment cards for 1800 service users
New Client Referrals
* Assessing and accepting new client referrals 9-5 Mon-Fri
* Maintaining a client book with detailed and up to date information for each client (circa 1800 clients)
* Assessing referrals per location, capacity, level of need and allocating to most appropriate advocate
* Allocating new client referrals to advocates with the contractual deadline of 48 hrs
* Consistently monitoring advocate caseload, capacity and needs within individual teams
* Monitoring KPls for all new client referrals (17 KPls)
New Staff Members
* Setting up new starters on all relevant systems, which involves liaising with central services
* Arranging IT devices & personal lone worker devices for all staff
Account Management
* Regular communication and account management with the Salvation Army, Interpreting Services, Lone
Worker Device provider, Taxi provider
* Monthly meetings with pre-payment card provider
Data collection and reports
* Collating data and creating reports for managers and directors; including capacity reports, stats for vaccines and fortnightly COVID report
* Submitting daily case decision reports
* Monthly case study submissions
Redactions
* Redacting service user files with strict deadlines
Internal communications
* Monitoring 2 high traffic inboxes with queries relating to finance, new clients, training guidance and external requests
Training and Guidance
* Weekly drop in sessions for the team
* Regular support for advocates and managers on matters including but not limited to; payment issues, log ins, monthly report errors, missing invoices, system and devices activation
Office Responsibilities
* Managing office spaces; Maya House, Brentford, Croydon, Tooting
* Participating in weekly office rota, covering office 5 x per week
* Oversight of the stock and supplies of all office equipment, and arranging cleaning
To apply for this excellent opportunity with an established, respected employer, please send your CV