Trust Services Partner

Job Title: Trust Services Partner

Location: Littlemore Mental Health Centre, Sandford Road, Littlemore, Oxford, OX4 4XN

Hours: Monday - Friday 37.5 hours per week

Organisation: NHS Professionals

What you'll be responsible for:

This critical role for the local NHS Trust provides on-site customer support for the Trust ward managers and NHSP bank workers (flexible workers) for Oxford Health NHS, ensuring all contact with NHSP is quick, simple and helpful. Both the ward manager and worker will look to the on-site Trust Services Team (TST) for support and will expect expert advice and guidance for prompt query resolution for any enquiry that the NHSP National Service Centre are unable to help with

Develop and maintain strong organisational knowledge of both NHSP and the local NHS
Identify, establish and build relationships with key NHSP centre colleagues that are responsible for the remote delivery of service to your customers
Attend daily staffing meetings, bed meetings, staffing huddles with the ward managers and respond accordingly to both urgent and longer-term staffing needs
Respond to requests and reports from central services regarding flexible worker or ward manager outstanding actions to ensure the worker application is processed quickly and shift fulfilment is optimised
Attend weekly/monthly central services calls, to keep up to date with any operational issues that need to be resolved by the Trust Services Teams or new products/services that are being introduced
Support ward managers with adding, modifying or removing shifts.

You'll learn the following whilst working at the trust:

An in depth understanding of the roles and responsibilities involved in working within the NHS
Knowledge of the systems used, to effectively complete your role to the highest standard at all times
A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You'll have the following skills/experience:

Ideally someone from a recruitment background / strong customer service background
Must be able to build and maintain relationships with stakeholders at all levels
Be a car driver, whilst this is a minimal requirement candidates must be able to travel to other sites if required between Swindon and Banbury
NHS knowledge is desirable but not essential
Strong IT skills - ability to pick up multiple databases quickly

ADDITIONAL INFORMATION

Once probation is passed there will be options for candidates to work 1 - 2 days remotely from home

As a member of NHS Professionals, you have fantastic benefits:

Multi locational- work across neighbouring Trusts
Training and development opportunities- Keep up with the essentials and more
Stakeholder pension scheme available- a flexible future for you and yoursWho are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

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