Deputy General Manager

We have an exciting opportunity for a Deputy Manager to join us here at Buzz Bingo Poole. This role is working 44 hours per week. You must be fully flexible and able to work during all opening hours, paying up to £32,000 depending on experience.

Join Our Team of Remarkable People

At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way!

We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.

The Role You’ll Play

As Deputy Manager you’ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You’ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club’s local strategic plan.

Hit the Jackpot with Our Benefits

In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:

Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
My Eva – an online financial expert to help with any money-related matters
Buzz Brights Apprenticeships including – Customer Service Level 3 
Buzz Learning, our digital learning platform with access to 100s of online courses
Access to Trained Mental Health Advocates for advice on your mental wellbeing
Staff discount 50% off bingo tickets, food & soft drinks

Your Responsibilities as Part of Our Team

Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey
Seek opportunities to recognise and appreciate those that go the extra mile
Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day
Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
Effectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as required
Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to
Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

The Winning Combination We’re Looking For   

Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, or hospitality environment
Evidence of bringing business awareness to decision making and understanding the commercial drivers of the business
Evidence of setting an example for customer service and interaction 'on the floor'
A relentless focus upon customer service standards with strong attention to detail
Self-aware and welcomes constructive feedback
Committed to your own and other's development
Evidence of being able to manage and drive new initiatives
You are driven by a need to deliver tangible results.

Applicants must be 18+

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