Customer order advisor

We are looking for a Customer order advisor to join our Leading UK company based in Watford

Salary: up to £29,431pa
28 days Holiday (including bank holidays)
Hybrid working after 6 Months
Structured training plan & great progression opportunities
Permanent Position
Working Hours: Monday to Friday
Free shuttle bus from Watford station
As an Customer order advisor, you will join our fantastic order & delivery team on our great campus in Watford, where you will work with our customers over the phone & via email to ensure all calls are answered, reviewed and resolved within company service level agreement.
 
You will need to be a great communicator to ensure you can manage all calls from our customers , be confidant to review customer files to understand situation and be a forward thinker to deliver the best customer service.  You will need to be confident on the phone and be able to build relationships and to manage any upset or distressed customers  to resolve issue and deliver company KPI’s and targets.
 
You will be supporting the end to end process from understanding to orders with dealers, to the employers answer questions about the contracts and the employees to ensure you resolve any issues that arise throughout the process.
 
Ideally you need to have at least 2 years’ experience in a call centre or phone based role, great communicator with an eye for detail to ensure that no stone is left un-turned during the process , a solid history of managing portfolios of work at different stages and where you have worked on phone for more than 70% of your working day.
Customer order advisor – Main responsibilities: Skills & Experience:

Takes full accountability for the work and service you deliver, striving to exceed KPIs and SLAs
Responsible for all inbound and outbound interactions in the team
Owns any interaction through to completion, proactively chasing responses internally and externally where needed to complete a task
 Responds to all interactions articulately and professionally, providing all the information required first time
Always puts themselves in the drivers shoes to see things from their perspective
Takes time to understand the drivers needs
Able to deliver difficult messages, using each opportunity to explain and educate
Continually reviews what you are doing to look to make improvements
Champions and is empowered in first contact resolution (FCR)
Takes responsibly to find out if you don’t know the answer
Makes calls instead of sending emails in the first instance where possible
Management of internal and external systems, keeping information accurate and up to date
Is flexible to take on bespoke and ad hoc on tasks allocated by Line Manager
Co-ordinates multiple team responses to give a holistic response where required
Demonstrates an ability to resolve complaints and difficult enquiries with first interaction
Assist with team trainingApply ONLINE today & a member of the team will be in touch
 
Would also suit: Customer order advisor, customer advisor, call centre, call handler