Account Manager

Account Manager

Swansea

Up to 70k per year

Resourcing group have an exciting opportunity to join the world's leading global provider of integrated facilities and corporate real estate management. Our client are recruiting for a Account Manager join the team located in Swansea.

Responsible for the contract management of the staff, operation and maintenance of all electrical and mechanical plants/services, project works and Building performance.

Please note this role is a permanent opportunity, but the contract does come to an end of 31st March 2025. This does not mean the chosen candidate will be out of work, as there will be an opportunity to TUPE to the other incumbent, or take on another opportunity within the company

Role breakdown:

* Daily management of the Engineering team including compliance with the companies disciplinary processes and procedures.

* To direct, instruct and manage all the staff under their control as well as SSP's ensuring compliance with working practices.

* To complete the weekly operations report to the client and attend weekly operations meeting, client meetings as requested, in conjunction with the client.

* Ensure that all matters that may impact the smooth running of the building and facilities are immediately reported to both the company and the contracts Senior Management.

* To conduct regular reviews of operating procedures making recommendations for improvement with appropriate working practices and emergency/contingency procedures within the critical systems.

* Liaise and keep informed both the client and the company Area Manager on all aspects of contract problems (defects & deficiencies).

* To ensure that all staff within their control are conversant with the operation and control of critical and noncritical systems installed within the portfolio.

* To ensure quality is maintained throughout the facilities.

* Ensuring business policies and processes are effectively communicated, and implemented within the contract.

* Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence.

* Working with other Operations Managers to ensure the collaborative development of the business, effective team working, and support to colleagues.

* Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.

* Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.

* Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.

* Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.

* Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.

* Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.

* Demonstrate a willingness to attend on and off site training for plant and systems as they are installed. This may require nights away from home.

Experience Required:

* Excellent customer service, interpersonal and communication skills

* IT literate, together with an understanding and experience of industry specific IT Applications.

* High degree and knowledge reference of Health and Safety legislation, environmental protection requirements and ideally IOSH or NEBOSH qualified

* Analytical skills

* Ability to work within a team and on own initiative and within a pressurised environment with excellent organisational and planning skills.

* IWFM qualification desirable

* Experience in Building Services industry.

* Strong communication skills. Ability to lead, motivate and direct a team of technicians/operatives.

* Possess an understanding of Health and Safety issues, NEBOSH / IOSH, or equivalent formal training would be desirable.

* Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint).

* A good level of English and Mathematics required.

* Strong organisational and communication skills with the ability to prioritise workloads.

* Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints.

Interested?

Contact Liv Longstaff- Browne

(url removed)

Resourcing Group is acting as an Employment Agency in relation to this vacancy