Posted in: Executive Management in West Midlands | Posted: |
Position Details
Job Purpose:
Responsible for the ongoing account management and development of ICW’s clients. To ensure that the client’s contractual requirements are met in full. This will include maintenance of price files, stock management, accurate forecasting of customer spend, on time in full delivery of customer roll outs through use of project plans and internal communications, provision of customer KPI reporting, and adherence to SLAs.
The Account Manager will also look to build sales through organic growth and cross-selling opportunities to existing clients.
Duties & Responsibilities:
* Full contract and client relationship management and responsibility
* Client retention through contract extensions and involvement with associated tendering activity
* On time in full delivery of client rollouts through use of critical path planning
* Sales growth through active promotion of cross-selling and account development
* Margin protection through pricing reviews and price file maintenance
* Delivery of garments to agreed SLAs
* Accurate forecasting of client spend
* Maintenance of accurate client data including wearer wardrobe profiles
* Completion of relevant KPI and ad hoc duties and reporting
* Management of aged debt with clients
* Management of client orders and stock levels
* Management of outstanding debts, where requested
* Management of associated Account Administrator
* Communicating and meeting on a regular basis with key internal staff as listed below to ensure co-ordinated customer respons
Experience Required:
* Proven experience of B2B account management
* Excellent analytical skills
* Highly organised with a flexible working approach
* Knowledge and understanding of relevant internal reporting systems
* Pragmatic and practical management and development skills
* Proven sales track record.
* Strong sales negotiator.
* Good level of project management skills.
* Excellent time management skills.
* Good knowledge of the textile or garment industry
* Good IT appreciation and practical ability particularly Excel
* Previous experience within the corporate clothing sector desirable but not essential.
Minimum Education Requirements:
* GCSE Maths and English at Grade C.
* Good level of spoken and written English
* Knowledge and command of European languages is beneficial