Posted in: Other in Birmingham | Posted: |
RSR is a public safety, Housing & enterprise security recruitment specialist. We assist public safety & housing employers find the right talent. We assist all employers when they want to source public safety, housing and enterprise security skills and experience.
RSR Housing are currently recruiting on behalf of our client based in Birmingham for a Resident and Community Engagement Officer.
The purpose of this role is to build and maintain effective relationships with residents, stakeholders, charities, regulators, providers, groups and local communities to deliver a first-class service that supports residents and works to develop cohesive neighbourhoods within the areas we operate.
You will need to have a full driving licence and unrestricted access to a vehicle.
This is a full-time, permanent role offering a salary of £29,000 per annum.
Main Duties:
* Adopt an objective and proactive approach to all Resident Engagement, Complaints, Investigations and Safeguarding cases
* To ensure prompt and appropriate responses and resolutions in order to meet the needs of our residents whilst adhering to regulatory standards
* To signpost residents to external support services where appropriate
* Facilitate and co-ordinate with other departments as required to resolve any issues arising
* Assist in developing and maintaining key relationships with CHA’s partners
* Ensuring that all regulatory and consumer standards are met at all times
* Monitor, collate and assist with the production of reports for Customer Committee as required.
* Receive and process queries by multiple means e.g., telephone/email and in person
* To be responsive to customer and business needs
* To attend on site meetings as required
* Identify areas for improvement and work with colleagues to continuously improve the service
* Ensure that health and safety procedures are followed at all times
* To follow all GDPR procedures
Essential Requirements:
* Demonstrable Resident Engagement experience within a supported housing environment
* A solid understanding of safeguarding and health and safety requirements
* Ability to demonstrate empathy and understanding when communicating with residents who may be vulnerable
* Ability to stay calm in difficult situations and influence positive outcomes
* Knowledge and experience of effective, objective investigation resolution and responding to complaints
* Be able to manage multiple cases and follow through to successful completion
* Ability to work collaboratively and flexibly in a fast-paced, often reactive environment
* Effective communication skills, both written and verbal
* Excellent IT skills and experience of the Microsoft suite of products and CRM Systems
* Are solution focused with the customer in mind
* Be able to manage multiple cases and follow through to successful completion
* Good Standard of General Education i.e. GCSE Math and English at Grade C or equivalent
Role is subject to DBS check at the relevant level.
If you would like to be considered for this position and have the relevant experience, then please send your CV to midlands.jobs
Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful.
If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a “Refer A Friend” bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed!
Red Snapper Recruitment is a member of the Red Snapper Group.
The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.
The Red Snapper Recruitment Group is an equal opportunities employer