Posted in: Telemarketing/Telesales in York | Posted: |
The Company
Our York client is in business for the sole benefit of their members and remains a not-for-profit society. Today, their mission is to help regular hard-working people avoid the worry and complications that waiting on the NHS can bring. They have over 850,000 members and are growing. The vision is to be the UK’s leading healthcare community, making life better for all members and wider society by taking the strain off the NHS.
They are looking to recruit a number of Customer Sales Advisors to join their Customer Service Team. You will be dealing with general enquiries from existing and new customers. You’ll have an excellent telephone manner and strong communication skills, but most importantly; strive to deliver a great customer experience. You will work Monday to Friday, two/three days from home and no weekends or bank holidays
Responsibilities
* You will speak to new and existing members through warm inbound and outbound calls (no cold calling) by explaining the benefits of the products and services
* Retain members who want to cancel their membership by explaining the benefits of the products and services
* Contacting existing members who have cancelled or stopped payments to upsell the benefits of retaining membership
* Working on admin and emails received from potential and existing members
Skills and Experience
* Sales and customer service experience
* Enjoys working to individual and department objectives.
* Self-motivated, professional and resilient at all times
* Excellent telephone manner and ability to think on your feet
* Enthusiastic, dynamic and positive attitude
Benefits
* £23,400 starting annual salary + £4000 bonus
* Free health care membership
* Free onsite parking
* Up to 35 days’ holiday plus bank holidays
* Pension with up to 10% employer contributions
* Excellent training and development
* Cycle to work scheme
* Employee engagement events
* Opportunities to give back to our community through volunteering
* Mental Health First Aiders
* Free onsite gym
A full induction programme and ongoing training will provide you with an extensive knowledge and understanding of the core products. There is a requirement to attend 5 weeks of full-time training Monday to Friday, 9am-5pm, starting on Monday 22nd July. You must be available for the whole training period and have no annual leave during this time