Posted in: Customer Service/Call Centre in Leeds | Posted: |
Job Title: Client Service Manager
Location: Leeds
Salary: £30,000 - £50,000 per year
Job Type: Permanent, Full Time. Monday-Friday - Minimum Hours: 09.00am - 17.30pm
Job Description:
To facilitate growth by understanding clients' needs, establishing awareness of aligned services, creating proposals, gaining interest, securing approval & ensuring optimised service for LINK's current and past customers.
Company Overview:
LINK Communication create effective brand experiences using promotional staff for sampling and experiential marketing activities to create measurable retail sales results that drive growth for brands.
Their 27+ year experience has developed highly effective marketing strategies across all chains of supermarkets, convenience retailers, consumer events and trade shows. They represent a wide range of global leaders and innovators across food, drink, lifestyle and technology brands. They are expert in their field, winning marketing industry awards for 'The Most Effective Retail Sales Experience' in 2023, 2022, 2021, 2020, 2019 and 2018.
Job Roles:
Proposal Creation:
Planning effective experiential marketing strategy and creation of costed activity proposals
Effective use of PowerPoint, Excel and relevant photography to communicate campaign plans
Liaising with LINK's in house designers to create appealing visuals to aid the sales process
Customer Database Management
Identification of customers and CRM database management: cleansing, updating & organisation
Conduct research from LinkedIn, trade media, exhibitions, consumer events and retailers
Lapsed prospect and live client analysis, with cross contact networking to expand audienceConsultative Selling:
Pro-active, consultative understanding of clients' needs and matching them with company services
Appointment booking and attendance either directly or with Link's senior directors
Rapport and confidence building with multiple points of contact and on-going dialogue
Achieving or exceeding pre-agreed sales targets for financial KPI bonusingMarketing Communications:
Helping to create and share informative, inspiring plans to engage clients with relevant services
Sharing company updates and live campaign posts with relevant clients who may be interested
Devising mixed media plans for reaching clients via email, LinkedIn, phone calls, video calls & visitsReporting & Optimising Performance:
Ensuring that all clients receive an optimised service with on time responses, feedback and analysis
Organising post campaign de-briefs to run through reports, learnings & identify next actions
Instigating post campaign client feedback on LINK team performance ratingsWage Package:
Starting Wage: £30,000
Year one OTE: £50,000 (realistic)
Bonusing: Uncapped 5% of Gross Profit (GP) from new sales wonEG: A £60k campaign averaging 30% GP = £18k = £850 bonus, p/campaign
Secure 2 x £60k campaign p/month (X 12) = £20k bonus, plus £30k basic = £50k OTE
Extra Information:
Holidays: 30 days paid holiday in 2024-25 (22 working days, birthday, all bank holidays) Appraisals: Bi-annual reviews with regular opportunity for significant basic wage growth
Other Perks: £50 monthly mobile phone bill contribution / Regular free food and drinks / Regular company events & nights out / Cycle to work scheme / Free on-site parking
Location: Governor House, 47 Kent Road, Leeds. West Yorkshire, LS28 9BB.Benefits:
Company events
Company pension
Free parking
Sick payExperience:
Sales: 3 years (required)Please click Apply to send your CV for this role.
Candidates with the relevant experience or job titles of; Employee Benefits, Client Support Manager, Customer Services Manager, Support Team Leader, Client Services Team Leader, Client Support Administrator, Client Services Support, Client Relationship Assistant may also be considered for this role
