Posted in: Other in Atlanta | Posted: |
Job Description
About Digital Technology
We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.
Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.
What you get to do in this role:
Lead technical analysis, implementation and deployment
Coordinate technical activities with key internal and client stakeholders
Document key solution architecture artefacts and participate in design activities
Develop technical change requests, migration and test plans
Participate in the provision proof of concept and pilot environments
Support Project Managers in managing scope variations and risks effectively
Work with the team to develop problem management and service improvement plans
Liaise with vendors and service providers to execute technical changes
Ensure team follows best practices and maintain service level agreements
Mentor others/junior staff on your core vendor products and technologies
Document technical SOPs into the knowledge base for technical and non-technical audiences