Assistant Housekeeping Manager

Job Description
Under the general guidance of the Director of Housekeeping, assist in ensuring day-to-day operations while providing training, coaching, and counseling to all housekeeping employees. Ensure that all guests are provided quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.
Essential Duties & Functions:
Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls using all of MHG’s Core Values. Follow up to ensure guest satisfaction
Motivate, coach, counsel and discipline all Housekeeping personnel according to MHG policies and procedures
Ensure compliance to Standard of the Week training, using the steps to effective training according to MHG standards
Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position
Assist in maintaining and controlling all housekeeping equipment
Assist in ensuring compliance with all corporate Risk Management standards
Assist in conducting monthly guest supplies and cleaning supplies inventories
Ensure that large guestroom turns are managed efficiently
Ensure consistency with departmental opening and closing procedures
Develop employee morale and ensure training of Housekeeping personnel
Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis
Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival
Ensure that public areas, guest rooms and back-of-house areas are cleaned to MHG standards
Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis
Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis
Ensure guest privacy and security through correctly following MHG procedures
Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion
Conduct pre-shift meetings for room attendants and housemen
Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available
Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies
Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis
Assist in preparing employee schedule according to business forecast, payroll budget guidelines and productivity requirements
Other duties as assigned
Pay Range: $66,560 - $66,560