Inside Sales Representative

Job Description
We are currently seeking a  Sales Representative who is a results-oriented professional with excellent communication, customer service, and interpersonal skills. Our Inside Sales Representatives are accountable for building relationships with customers and selling Ulbrich products/product applications or services to assigned accounts. Cultivate and grow new business with prospective and established customers by discussing applicable requirements along with opportunities and challenges. Take ownership of accounts and work closely with management to develop profitable business for the Company .
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Review and become fully conversant on product information in Ulbrich Axiom system in order to provide customers with an accurate, complete range of technical product specifications;
Develop a comprehensive understanding of inside sales territory accounts, forecasts, personnel, and purchase history;
Develop a comprehensive understanding of the metals industry and understand opportunities and blue sheets within assigned accounts;
Build strong customer relationships and provide information and technical assistance to customers to help them make the best product choices for their specific applications;
Working closely with management and ensuring compliance with Ulbrich pricing guidelines, respond or follow up on inbound sales calls/customer telephone inquiries concerning all Company products, processing services, pricing and delivery options;
Provide verbal and written quotations negotiating order level pricing and order level freight terms where appropriate, determining inventory availability necessary to meet customer needs and notifying appropriate person(s) of low inventory levels. Troubleshoot problems and expedite solutions to achieve customer expectations;
Perform Customer Relations Management (CRM) lookups and participate in obtaining metric goals; conduct inventory research and tag history lookup;
Recommends buys to purchasing group and communicates with commercial and production personnel on customer wants and needs;
Manage open orders and backlog through available reporting and initiate and follow up on all customer claims;
Collect information from Ulbrich CRM system to make outbound sales calls for the purpose of prospecting, expanding the customer base, and for marketing of additional Ulbrich products/product applications or services to existing or new customers;
Gain an understanding of ISO concepts and ensure compliance with Standard Operating Procedures (SOP’s) within Ulbrich; and
Participate in Lean initiatives and be on the lookout for continuous improvement opportunities.