Posted in: Other in Pennsylvania | Posted: |
About the Role
The Usher reports to the Manager Box Office and is responsible for providing prompt, friendly and efficient service to our guests; including seating guests in the theaters, answering questions and other general inquiries.
Position Responsibilities
Provide guests with a consistent level of friendly, impressive service that exceeds their expectations.
Control admission to events by taking tickets and checking proper credentials.
Greet and direct guests to their seats and be responsive to their needs, questions, comments, and complaints.
Occasionally assist in other areas such as removing portable chairs after some events, helping with clean up, or office/clerical work.
Essential Functions
Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas
Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
Requirements
Experience as an usher or willingness and aptitude to learn the role
Strong guest service skills; including ability to converse with guests
Positive, personable, and outwardly friendly
Strong posture, facial expressions, and eye contact
Scheduling flexibility; to include nights and weekends
Ability to effectively communicate in English
Benefits
Training & Development
Free Meal while on shift