Reservation Agent

Job Description
You are the beginning of an exceptional & memorable guest experience!
As a Reservations Agent, your telephone warmth will make our guests feel welcome and build their anticipation for the exceptional experience that awaits them when they arrive at our Magnifique address!
Reservations Agent
What’s in it for you:
Unlimited career development opportunities, both nationally and internationally.   The sky is your limit!
Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
Give back through our Corporate Social Responsibility activities and local community based philanthropy.
What you will be doing:
Using your exceptional people skills, to offer memorable sales experiences for our potential guests and generate revenue by booking rooms. You will also accurately and warmly complete all Sofitel Brands Standards.
You will offer warm and welcoming communication by phone, to our internal and external guests and assist with any special requests and will provide the highest level of customer care, before, during and after their stay.
You will manage calls, field questions and respond to guests thoughtfully and independently. You will exercise good judgment and a strong intuition to anticipate the needs of each guest.
You will collaborate with your team and the Sales department to assist where needed with group reservations. This role may call for you to wear “many hats”, as well as maintaining your work area, properly handling credit card transactions, rooming lists, and so on. 
Ensure the best selection for the guest and ensure revenue is maximized through up-selling.