Director - Operations Engineering (Hybrid)

Job Description
In this compelling leadership position, you will plan and direct the work of a team responsible for identifying operational issues by observing and studying system functioning and performance results, as well as develop, implement, and monitor processes for investigating complaints and suggestions, interview process supervisors and operators, and complete troubleshooting procedures.
THE IMPACT YOU WILL MAKE
The Support and Tools - Operations Engineering - Director role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:
Lead strategy and direction to drive transformation and modernization of the Enterprise Command Center including end to end visibility of the entire plant across all layers.
Lead the execution of FannieMae’s technology strategy and vision with an emphasis on delivering transformational change while using an agile organizational model to drive futuristic observability capabilities, predictive incident analytics, proactive incident response and management in alignment with overall Business and IT Strategy.
Develop and implement a comprehensive observability strategy to enhance the organization's ability to monitor, detect, and respond to potential issues proactively.
Leverage data analytics to identify trends, patterns, and anomalies in system behavior, providing actionable insights for continuous improvement.
Implement machine learning and artificial intelligence solutions to enhance predictive analysis and proactive issue resolution.
Evaluate and implement observability tools and technologies to improve system visibility and performance and drive down incidents, Mean time to detect (MTTD) and Mean time to Restore (MTTR)
Co-lead the daily operations of the Enterprise Command Command Center, ensuring 24/7 coverage and responsiveness to incidents, outages, and escalations.
Collaborate with key stakeholders to develop and execute a strategic IT roadmap aligned with organizational goals.
Drive initiatives to enhance IT infrastructure resilience, scalability, and security.
Establish and maintain key performance indicators (KPIs) to measure the effectiveness of IT operations and observability efforts.
Prioritize the work of this team based on management guidance on tactical and strategic deliverables.
Oversee the health of our production environments through operational leadership of our external and cloud technology platforms.
Implement processes and procedures that increase cloud service reliability and continually improve SLA.
Influence the Observability team in the design, development, and continuous enhancement of logging, tracing, and monitoring platforms,
Bring in a SRE/DevOps/Observability mindset to daily operations of the Command Center.
Deploy alerting mechanisms and real-time dashboards to monitor cloud service failures and performance and corelate the alerts.
Investigate opportunities for automation in the Command Center space and utilize the automation team members to deliver on the same.
Develop and manage standardized and highly efficient technology services; ensure reliability and scalability of infrastructure in a dynamic environment.
Stay abreast of industry trends, emerging technologies, and best practices in observability, tracing, SRE and IT Operations to drive innovation within the IT Command Center.
Facilitate communications about outages/changes between vendors and various internal stakeholders.
Monitor environments and recommend additional controls and governance.
Ensure all technology practices adhere to IT, Information Security, compliance, and regulatory standards and controls.
Establish collaborative working relationships with outside vendors, which will help to enhance service delivery capabilities.
Partner with various teams including Development, Architecture, Engineering, Shared Services, Technology Operations, Resiliency and Information security teams to deliver a high level of safety and soundness.
Perform all departmental administrative activities, including staff meeting attendance, monthly status reporting, budgeting, strategic planning, staff performance management, expense processing, documentation and other activities, as assigned, in a timely fashion.
Partner with other Architecture, Engineering and Information security teams to monitor emerging cloud, infrastructure and observability technologies to better evaluate differentiated vendor offerings.
Develop and manage a world-class team.
Provide strong leadership with a focus on attracting, motivating, and developing best-in-class talent. Mentor and coach teams to develop future leaders in alignment with company objectives.
Balance both leading a team and engaging directly with the work needed to accomplish objectives. Assist direct reports with ongoing prioritization and resource allocation to ensure that the crucial business initiatives are delivered.
Utilize leadership skills, problem solving and decision-making skills to facilitate and encourage participation of team members to meet objectives in congruence with approved standards and guidelines.
Be a leader that continually raises the bar for others.
Champion and advocate for the value of diversity, equity and inclusion
Use a lens of equity in establishing and promoting policies and procedures.
Execute select strategic innovation initiatives as directed by the leadership.
Ensure that all regulatory and auditing guidelines are followed, and solid business practices are implemented.