Pricing Excellence, Onboarding Lead

Job Description
As a Pricing Excellence, Onboarding Lead on the Sales Excellence team, you will be a subject matter expert with a product and bring a customer centric mindset. You will possess a high degree of technical knowledge of your assigned product portfolio with responsibility for customer onboarding and technical integrations that meet best in class product usage. In support of regional sales and product adoption goals, you may be assigned to support an account region or on a project-by-project basis depending upon product onboarding and integration needs.
You Will:
Lead technical onboarding and integration projects with project management and product expertise for your assigned product portfolio
Have a deep understanding of assigned products to support customers successfully through the onboarding journey
Ensure identified customer business needs for enhancements are understood and prioritized appropriately, in collaboration with the Product Excellence Senior Lead
Support administrative functions such as billing, quality assurance, documentation of client onboarding, and integrations as required
Work collaboratively with peers to create, update, and maintain documentation supporting product best practices and use cases
Manage multiple projects simultaneously and support the global customer base as needed
The Ideal Candidate:
Prior work experience with data products, coding/API documentation, and/or customer product onboarding
Customer focused with ability to manage expectations
Ability to learn quickly, especially about technical topics
Interested in learning airline business processes and technology
Experience with e-commerce, product, or account management is preferred
Prior understanding of airline pricing and retailing is a plus