Director Case Management

Job Description
General Summary
 The Director’s primary responsibilities include management of all case management from pre-admission through post-discharge associated with the University of Maryland, St. Joseph Medical Center inpatient units, specialty outpatient units and emergency department. This position has responsibility for daily operations management and 
leadership in strategic planning/implementing case management, utilization management and social services. This position has direct reports including Manager of ICM, Team leads, office staff and dotted line Physician Advisor. In addition, this position works closely with physician and nursing leadership within the hospital setting and along the healthcare continuum. The position is accountable for budgeting and financial performance, patient satisfaction, human resources management, process improvement, and overall patient flow/ LOS management. The position will ensure consistency in management of workflows, documentation, quality and outcomes for case management. Provides oversight to development and implementation of innovated processes to improve clinical outcomes.
Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
1. Strategic Leadership
Develops and implements short- and long-term goals and objectives to achieve overall University of Maryland St Joseph Medical Center goals.
Engages with Revenue Cycle management, including Chief Financial Officer, Revenue Cycle.
Director, managed care contracting, denial management, HIM and billing to ensure coordination of efforts through the revenue cycle.
Prepares annual strategic plan to include goals and action plan for Case Management Department across inpatient and outpatient setting to meet annual targets for LOS, cost of care, readmission rates and related quality metrics.
Creates accountability and escalation pathways for resolving Care Coordination issues throughout Medical Center.
Utilizes knowledge of hospital process, clinical patient care, state and federal regulations and payer requirements to participated and guide leadership of interdisciplinary teams towards improvement of patient flow, clinical outcomes and efficiency. 
Maintains knowledge of current economic trends, legislation and policy at state and federal levels, JACHO and CMS requirements.
Maintains positive working relationships with medical staff, department chairs, medical directors and physicians.
2. Performance Management and Workforce Engagement
Oversees and directs the work of the Clinical Case Managers, Utilization Case Managers and Social workers.
Analyzes, evaluates and recommends operational efficiencies, process design and organizational structure that enables the Medical center to optimally provide services.
Objectively measures efficiencies, productivity, quality and cost. performance to identify and track departmental performance.
Provides consultations/direction to individuals and/or teams to facilitate compliance.
Utilizes data to target opportunities for continuous improvement.
Recruits, interviews, hires and on-boards new management staff. Provides direction and evaluates departmental workload and responsibilities. Collaborates with Human resources leaders.
Handles conflict and resolution of conflict in timely and appropriate manner.
Promotes diversity, equity and inclusivity in the workplace and care coordination process.
3. Fiscal and Resource Management
Maintains accountability for meeting established financial performance metrics for assigned departments. 
Works collaboratively with department leadership to plan, develop, implement and monitor all financial activities of the department.
Submits operational and capital budgets for case management, monthly financial performance indicators, approves expenditures for supplies and service as necessary. 
Identifies and ensures appropriate resources to achieve department goals.
Participates in negotiations regarding adding or renewing medial necessity critical decision support tools and related software applications and implementations.
Analyzes utilizations financial resources to forecast needs, project cost, investigate trends and variances.
Prepare statistical data and reports.
4. Additional duties as assigned or directed