Export Co-Ordinator

We are actively recruiting for an Export Co-ordinator to join a dynamic and well-established organisation based in Basingstoke. Providing excellent customer service, responding to queries and accurately processing orders, the Export Coordinator will play a pivotal role within the customer services team.

This is a 12 month fixed term contract opportunity working on a hybrid basis, 2 days at home and 3 days in the office, 35 hours per week.

Key duties:

* Working on a ticketing system, you will process all orders and queries in line with service levels agreements and international regulations in order to facilitate timely payment.

* Ensure effective communication with internal colleagues, external customers and carriers in a clear, thorough and personal manner

* Escalate all issues which cannot be easily resolved

* Understand customers’ requirements and look for opportunities to develop and improve

* Work with the team to support and share knowledge where possible

* Identify repetition of problems/issues and work to resolve these effectively

Key skills

* Previous experience of working in a busy customer service department

* Shipping / logistics or export knowledge would be an advantage

* Happy to work on a 12 month fixed term contract

* Organised with good time management skills

* Excellent written and verbal communication skills

* Good working knowledge of Microsoft Office applications

* Good attention to detail and accuracy

If you do not hear from a consultant within 1 week of your application then unfortunately, on this occasion, you have been unsuccessful