Business Support Executive

Brook Street Recruitment is working with our Belfast client - located on the Airport Road - they want to recruit a new full time and permanent Business Support Executive

They are looking for someone who has a proven track record in providing business support within customer service ideally with a demonstrable background in technical and / or security services

The ideal candidate will have the confidence and ability to work within an environment that they are happy to troubleshoot and work with field engineers along with an excellent working knowledge of managing spreadsheets and databases.

Main Duties

Building, maintaining and developing good working relationships with Customers, Colleagues,
Management, Suppliers, and relevant third parties.
Assist the Head of Business Support in overseeing all aspects of the business support department and its processes for all Monitoring Services business streams
Provide customer service and administrative support for the various services delivered by Monitoring Services
Provide secretarial and administrative support to the Senior Management Team.
Liaise and work in partnership with other teams to ensure an effective delivery of all services at all times
Deal with and take ownership of enquiries from customers, ensuring excellent customer care and passing on to/liaising with the appropriate person if required.
Act as the first point of contact for any complaints, ensuring that they are handled in a timely manner and fully investigated and reported back to the customer and client, working closely with third parties and management across the business.
Set up, review and management of Customer Accounts (inc. but not limited to: contracts, account/site creation, billing & invoicing, site details, record edits, cancellations and reports).
Identifying, managing and coordinating bulk transfers of connections, equipment and services requirements & associated ordering
Update databases with information about services as requested by Senior Management.
Provide monthly KPI`s and summary reports/reviews for the different services.
Criteria

Minimum of 5 GCSEs including English and Maths at grade C or above (or equivalent)
Excellent administration skills with a proven record in a business administration or technical services environment
Strong IT skills including ability to use all Office / Google work space applications such as spreadsheets and formulas is essential
Excellent communication skills, both written and verbal
Self-motivated and able to work on their own initiative
Strong organisational and time management skills
Demonstrable evidence of being methodical and process driven.
A CCTV SIA is required for this role if applicants who do not possess a licence must be prepared to undergo a 4-day training course to obtain one. The cost of this will be covered by the client.

The role is 40 hours is £26k and will be mainly home based once training is completed but there is the option to work in the office if preferred.

Please send CV to Colleen Farquharson via the apply link