پست شده در: خدمات اداری و پشتیبانی در میدلندز شرقی | آخرین بروزرسانی: |
Musk Process Services is part of the Edwin James Group, a leading independently owned property and infrastructure support services company delivering integrated building and facilities management services. Our team of over 1000 people works for and with a diverse Blue Chip client base across diverse sectors including Manufacturing, Food, Government and private programs.
We are currently looking for a Contracts Administrator / Helpdesk Administrator to join our site based team on the outskirts of Kettering, Northamptonshire. (Burton Latimer)
Working as part of a Building Services Maintenance Team you will be responsible for assigning reactive maintenance jobs to our multi-skilled team of building services maintenance engineers.
Key Responsibilities
Answering helpdesk phone and providing information and updates to internal and client teams
Responding to update requests via email
Registering, progressing and closing of the jobs on CMMS systems
Creating reports daily/weekly/monthly on current performance against SLA requirements reporting issues as required
Generate purchase orders for materials and subcontractor requirements.
Inform the Operations Managers of any potential SLA failures.
Accurate and efficient logging reactive jobs via telephone and email
Utilise internal reports to drive performance and meet contractual KPIs
Generation of purchase orders for materials and subcontractor requirements
Ensure all PPMs are completed within the appropriate timescales.
Skills & Experience
Excellent customer service skills
Strong IT skills used to working with MS Packages
Excellent organisational and communication skills
Experience of face to face interactions with external contractors as well as key stakeholders
Specific Qualifications
Previous experience of working on a helpdesk or similar fast paced environment
Experience of working to strict SLAs & KPIs
Previous experience of planning / scheduling PPM / reactive works.
Excellent Customer Service Skills
Good attention to detail including a high level of accuracy
Experience of working in a fast-paced environment
Due to the location it is preferred that the right person will hold a driving license with own transport
What we offer
A competitive salary and benefits package
Career Development within a growing and constantly evolving business
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation
