Third Line Service Desk Analyst

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Our client is seeking a Third Line Service Desk Analyst, to be based in their Putney, London office.

There will be paid for travel with frequent visits to their services on average 2-3 days per week.

As Third Line Service Desk Analyst, you will play a key role ensuring the smooth running of the helpdesk, and the maintenance and support of hardware and software for:
· 150 PCs and laptops many not office based.
· Approximately 350 staff and 100 service users across 35 sites in the UK and Isle of Man.
· Support other service users across a range of mobile devices including Chromebooks and phones

Key aspects of the Role:

· Provide primarily second and third line user support to staff and service users; to provide overflow and relief for first line support, including precise call logging.
· Monitor response times to incidents ensuring we remain within our SLAs while providing high levels of customer service to the workforce.
· Manage the 365 and Azure environment, such as access control, troubleshooting and resolving any issues.
· Collaborate with internal teams to deliver seamless integration of new IT solutions within the existing IT environment.
· Conduct training sessions for internal teams to increase understanding and effective use of Microsoft and Entra technologies
· To manage Internet Service Providers and inter-site connections
· To react to system alerts and trouble shoot, act upon or escalate as appropriate.
· To lead the roll-out of new applications, testing and evaluating new applications.
· To set up automated tools in order to carry out regular housekeeping processes including backup, event log checking etc.
· To maintain pool equipment loans, ensuring requests are dealt with in a timely manner, keeping accurate records and ensuring that equipment is returned at the correct time.

Applicants experience:

· Proven experience in a similar role leveraging 365 and Entra technologies.
· Experience working to SLAs.
· In depth knowledge of networking with hardware firewall technologies, VPNs etc, Entra, 365 and SharePoint administration, unify, Microsoft desktop & server operating systems including active directory.
· Knowledgeable in network and server administration and support.
· Ability to travel to our services on average 2-3 days per week. Occasional out of hours work may be required.
· Full UK driving licence

Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.

Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful