Publié dans: Ingénieurs dans Londres | Posté: |
Endeavour Recruitment has an excellent permanent opportunity for an Application Support Technician to join a diverse, growing company. Excellent career opportunity!
Fully remote
Aims of the Application Support Technician
* To ensure our clients position as a market leader by providing product and technical support
* To help maintain our clients position as a market leader by assisting with testing and debugging.
Objectives of the Application Support Technician
* To become knowledgeable in the products to answer queries from clients.
* Ensuring that support requests are followed up in a responsible and timely manner.
* Assisting with deployments and installations in client environments
* Creating workarounds and solutions for issues or requests from clients
* Supporting and managing client reports
* Analysing client data to resolve issues.
* To assist with the creation of documentation of features and fixes
* To run through scheduled testing of the products to ensure they are fit for purpose.
* To test software patches and workarounds to ensure fitness for purpose.
* Using appropriate tools to assist with debugging software.
Duties and Responsibilities
* Receiving, logging, escalating, and chasing outstanding issues in the helpdesk ticketing system in compliance with our service level obligations.
* Installing/upgrading our products for new and current clients.
* Contributing to the development and testing of new products and features
* Using available tools such as Visual Studio, TSQL, Excel, macros, product knowledge or similar, to investigate, debug and provide solutions to client queries and reported issues.
* Assist with creation and maintenance of our online documentation.
* Managing Remote Access connections to enable client support.
* Working with cloud services for hosting products on behalf of our clients.
* Supporting client customised reports in Excel, including using VBA coding and TSQL/SQL to prepare them.
* Maintaining test environments and client databases on network to enable client support.
Please get in touch for further details
