Connected Care Coordinator

Full Job Description
Duke City Primary Care is seeking one energetic, positive individual to join our team! The appropriate candidate will possess a forward facing, customer service orientation and remain calm and polite under pressure. At Duke City, we pride ourselves on fast, friendly, quality care and hold our teammates to the highest standards.
Overview/Job Purpose
The Connected Care Coordinator (CCC) is often one of the first points of contact between patients and DCPC. A positive approach to your duties and exceptional customer service are critical to the success of the entire visit. The Connected Care Coordinator's primary purpose is to act as a liaison between patients and clinics in coordinating chronic care. The Care Coordinator will provide primarily support via technology in completing patient outreach for patients enrolled in our chronic care management program. Other duties may include care plans, scheduling appointments, communicating with nurses and providers for patient care, ensuring accuracy of data entry when obtaining patient information.
Summary Of Primary Duties
As a Connected Care Coordinator, your day-to-day duties may include:
Answer text messages from patients on Phamily CCM software within 24 hours period
Care plans
Scheduling appointment for patients
Notifying providers with information given or needed by patients
Filling, scanning, and record keeping
Keeping logs and charging out
Reviewing charts
Maintaining communication with the team
Maintaining and protecting patient confidentiality
Answering non-medical patient questions and providing information
Answering calls and taking messages, Checking voicemail messages
Maintain a clean, neat, and organized work area
Functioning as an effective team member
Performing other duties as assigned
Requirements
Minimal Lifting, bending and stooping, sitting for 6-8 hours a day. Walking or standing up to 2 hours a day, continuous hand and wrist movement for data entry
Ability to maintain a positive attitude in a busy, team-based environment
Ability to multitask and prioritize appropriately while maintaining appropriate organization
Attention to detail in preparing and conveying reports as necessary
Understanding and verification of medical insurance
Ability to work independently and the the public in a high-pressure environment
Dependability and reliability
Detailed oriented with excellent interpersonal communication skills
Ability to schedule appointments accurately and efficiently
Ability to communicate effectively verbally and written
Familiarity with basic medical terminology
Ability to accurately process patient’s payments and financial transactions
Qualifications
High School Diploma
Medical Assistant certification preferred
Minimum of 1 year experience in customer service or the medical field preferred
Previous experience with medical insurance verification preferred
Basic computer skills. Types 25 words per minute with data entry accuracy
Pass criminal background check drug screen