Housing Case Worker

We are Hestia. We make a difference. 

At Hestia, we live by our values and are committed to a more equitable, diverse, and inclusive organisation that provides a variety of services such as Domestic Abuse, Modern Slavery, Mental Health & Complex Needs and Criminal Justice. We are committed to empower people to rebuild their lives and regain independence. 

The service you will work in….

Hestia's homelessness Prevention Service provides support to single adults who are homeless or at risk of being made homeless within 56 days. This is a payment-by-results scheme where we aim to achieve specific outcomes and prevent homelessness through mediation and sourcing new accommodation.

In this role you will manage a caseload of service users over an 8 month period, this is to ensure they settle in to new accommodation and can go on to sustain their tenancies independently. This a hybrid position where you will work up to 3 days per week in our Central Office in Aldgate.

A day in this role looks like….

As a Specialist Homelessness Prevention Coordinator at Hestia, you will play a crucial role in our Mental Health and Complex Needs Service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are:

Liaise and negotiate with local lettings agents, private landlords, family/friends and other agencies, both statutory and non-statutory to find the best solutions to clients housing needs.

Work in a busy team coordinating a frontline service for those who are homeless or threatened with homelessness.

You will utilise your specialist knowledge and understanding of housing and homelessness legislation, in relation to private rented housing, the Homelessness Reduction Act and homelessness eviction and tenants' right to prevent or relieve homelessness and sustain tenancy.

You are required to be target led whilst coordinating and negotiating with local lettings agents, private landlords, family/friends and other agencies, both statutory and non-statutory to find the best solutions to clients housing needs.

To deliver against all sets of individual financial outcome targets and service standards on a weekly basis.

To manage own caseload effectively and drive engagement with clients in line with service standards and Hestia Values.

To undertake comprehensive assessments and ongoing reviews of client's needs, options and opportunities by creating focused and co-produced Personal Housing Plans and agreeing actions to improve their housing options. Including the wider support planning, linking with education, employment, health and other support providers and agencies.

To actively work with clients to prevent their homelessness by assisting them to retain their existing accommodation or secure alternative housing when all other housing options or solutions are exhausted.

To advise clients on their housing options with regards to private rented, house shares, supported accommodation or access to social housing.

To develop and maintain effective working partnerships and arrangements with all statutory, voluntary and commercial organisations. 

To ensure all necessary steps and actions are followed up in a timely manner to minimise the risk of and prevent homelessness where possible and practicable and to seek to encourage, empower and support service users to resolve their own housing issues.

To ensure that potential safeguarding issues are identified, and the appropriate corporate actions are taken.

Provide Tenancy Sustainment Support to ensure that service users can access longer term support where required and maintain a tenancy. 

Why Hestia?

Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

Can demonstrate knowledge and experience or relevant qualifications of working with housing and homelessness legislation, in relation to private rented housing, the Homelessness Reduction Act and homelessness evection and tenants' right.

Can also demonstrate knowledge and experience of working with welfare benefits legislation (including welfare reform) and (Health and Safety), working with the causes of homelessness and the ability to create interventions with service users to address these.

You are Solution focused and pro-active in achieving high quality client work and results in a fast paced and outcome focused environment.

You have previously worked in a target led environment.

You thrive in negotiating and accomplishing daily outcomes.

You have strong work ethics with excellent customer service focus.

You have impeccable organisational skills.

Ability to positively manage a busy client caseload and own workload in line with service standards and Hestia values, working towards client progression and meeting service targets and deadlines, reviewing work and priorities.

The ability to use computer systems, including databases as part of your day-to-day work

Strong communication skills and ability to record good quality data, case notes, plans and outcomes accurately and timely.

Excellent at building relationships with team members and the public

Socially conscious and want to make a difference.

Good at building relationships with team members and the public

Flexible and adaptable team player with a can-do attitude

Able to undertake a variety of activities with a substantial degree of personal responsibility and autonomy.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer…

Hestia is a disability confident employer, committed to the employment and career development of individual with disabilities. As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We will also accommodate reasonable adjustment during the selection and interview process and throughout your employment with us