Hozzászólva: Egyéb itt London | Posted: |
Grounds Maintenance Contracts Manager
Location: Maida Vale
Salary: £38k-£42k Depending on Experience
Type: Permanent, Mon-Fri
Overview:
Our client is seeking an experienced and dynamic Grounds Maintenance Contracts Manager to join their team in London. This pivotal role serves as the essential managerial link between the maintenance team, customers, and the company. It is an entrepreneurial position that requires a broad range of practical experience, IT and technical skills, as well as exceptional people management capabilities.
Responsibilities:
* Management and Development of Maintenance Teams:
* Effectively lead and develop maintenance teams to ensure efficient operations.
* Conduct staff appraisals, provide coaching, and foster professional growth.
* Contract Management and Profitability:
* Ensure the profitable and effective management of assigned contracts, delivering tendered margins.
* Procure necessary resources, including authorised subcontractors, materials, and plant, to fulfil contract obligations.
* Monitor contract progress, quality control, and financial deviations through regular site visits.
* Customer Relationship Management:
* Deliver exceptional customer experiences and develop strong, profitable long-term relationships with customers and clients.
* Attend client meetings and conduct regular reviews to ensure customer satisfaction.
* Actively search for new customer opportunities and convert leads into profitable contracts.
* Tendering and Estimation:
* Participate in successful tendering processes, ensuring company margin expectations are met.
* Prepare accurate and persuasive written quotations in the company format.
* Interpret and communicate BOQs, specifications, and drawings to site staff.
* Financial Management:
* Achieve agreed revenue and margin goals.
* Prepare annual budgets and monitor financial performance.
* Operational Excellence:
* Ensure adherence to company philosophies, values, and health and safety procedures.
* Effectively communicate significant issues to the Operations Manager.
* Follow company processes for Customer Relationship Management (CRM) and job management.
* Health and Safety:
* Conduct site inductions for staff and ensure compliance with health and safety procedures.
* Write method statements and health and safety plans.
Requirements:
Extensive experience in grounds maintenance and contract management.
Strong knowledge of plants and horticultural practices.
Excellent communication and interpersonal skills.
Proficiency in IT and technical skills relevant to the role.
Ability to translate customer aspirations into compelling commercial propositions.
Commitment to delivering exceptional customer service.
Please apply with your CV via the apply button
