Customer Service Executive/ Call Handler

Customer Service Executive 

Start Date: Immediate  

Location: Portsmouth  

Salary: £12.00- £12.85per hour

This is a temporary position to start asap, and we have positions between 3 and 6 months 

Hours of work: This is a full-time position that requires someone to work a slight shift rota of the following.  Monday to Friday, 8am to 4.30 OR 8.30-5 OR 9.30am to 6pm

Dynamite Recruitment is delighted to represent this corporate client in recruiting for a Customer Service Advisor to join the team in Portsmouth. Our clients offer a specialist service and pride themselves on going the extra mile for a customer.  

As a Customer Service Executive/ Call Handler you will be responsible for:
Assisting within a specialist Customer Support team 
Taking a high volume of calls from customers .Assisting them with their enquiries 
To arrange to book in car services , MOTs and repairs to vehicles 
Handle a variety of customer enquiries via email and on the telephone. 
To process legal documents onto the system 
Data entry of highly important information
To liaise with third parties to manage customer enquiries and issues. 
Complaint handling 
Ensure information that has been input onto the system is done with high levels of accuracy and administration tasks are handled with care.   As a Customer Service Executive/ Call Handler you will have/be:
Previous experience in managing high call volumes in a previous position 
Previous experience in a telephone based  customer service role would be required
Will be computer literate.
Will have a “can do “attitude and be willing to learn.
Must have a good eye for detail and have good IT skills.
Will be available to start Immediately. Please submit your CV immediately