Hozzászólva: Pénzügy itt Bolton | Posted: |
Senior Third Party Motor Claims Handler
Monday-Friday 9am-5pm (35 hours per week)
Bolton
Up to £35,000 DOE
MPJ Recruitment are proud to be working with a UK leading businesses based in Bolton. We are currently recruiting for a Senior Third Party Motor Claims Handlers to help us shape and drive our Third Party Motor Claims team.
Senior Third Party Motor Claims Handler responsibilities:
* Provide point of contact for any incoming broker query or complaints and ensuring these are actioned as appropriate.
* Maintain high standards of customer service.
* Provide a courteous approach to all customers.
* Ensure timely allocation of tasks within department, company and FCA guidelines.
* Manage the policyholders’ full expectations Keep Brokers and Policyholders fully updated throughout the claim.
* Manage complaints with confidence with minimum assistance from team leader and manager.
* Consistently provide outstanding customer service, ensuring the claims process is as stress-free as possible for the policyholder.
* Coach and mentor staff providing the relevant training as part of that role.
* Provide support and advice to junior staff daily.
* Monitor the departments workload, prioritise junior staff tasks and ensure no backlog develops.
Senior Third Party Motor Claims Handler benefits:
* Competitive annual salary
* Free parking
* Pension contribution
* Life Assurance
* Holiday entitlement
* Fully paid training
* Other additional benefits
CLICK APPLY if you are interested in finding out more about this opportunity.
We will be in touch immediately